Privacy Policy

1. Who We Are & Data Controller

Dhaka Holiday operates as the Data Controller responsible for safeguarding your personal information.

2. Personal Information We Collect

Depending on the travel service you request (visa processing, flight bookings, or tour packages), we may collect and process:

• Identity & Contact Details: Full legal name, title, gender, date of birth, phone numbers, email address, and home address.
• Travel & Passport Biodata: Passport number, nationality, issue and expiration dates, previous visa stamps, and national ID details (for visa applications).
• Financial & Transaction Data: Payment transaction identifiers, billing addresses, and payment confirmation status.
• Technical & Usage Data: IP address, device type, browser settings, and page session metrics recorded anonymously for security and analytics.

3. Lawful Basis for Processing

We process your personal data in accordance with applicable data protection standards and legal principles:

• Performance of a Contract: Necessary to issue airline e-tickets, reserve hotels, or compile and lodge your visa application with consular bodies.
• Legal Obligation: Necessary to comply with international border control, aviation authorities, and accounting standards.
• Legitimate Interests: Necessary for fraud prevention, server security, and maintaining high service quality standards.

4. How We Use Your Personal Data

Your data is used strictly to fulfill your travel requests:

• Preparing visa application forms and checking documentation completeness.
• Issuing confirmed flight reservations and communicating schedule changes.
• Sending booking vouchers, invoices, and WhatsApp concierge updates.
• Responding promptly to your inquiries and support tickets.

5. Third-Party Disclosures & Transfers

We share information only with trusted operational third parties required to deliver your journey:

• Airlines & Global Distribution Systems (GDS): To issue tickets under your name with carriers like Biman Bangladesh, Emirates, Qatar Airways, Singapore Airlines, Saudia, etc.
• Embassies, Consulates & Visa Centers: Diplomatic missions and official visa application centers (VFS Global, etc.) processing your visa applications.
• Payment Processors: Secure, encrypted payment gateways facilitating compliant transactions.

6. Data Security & Storage Controls

We enforce strict administrative, physical, and digital safeguards. All electronic data transfers use 256-bit SSL encryption. Access to client visa dossiers is restricted exclusively to authorized travel consultants, and records are retained in compliance with statutory retention schedules.

7. Your Data Rights

You possess enforceable rights regarding your personal records:

• Right of Access: Request a copy of personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete records.
• Right to Erasure: Request deletion of your data when retention is no longer legally mandated.
• Right to Restrict or Object: Object to processing under specific circumstances.

8. Cookies & Site Analytics

Our website utilizes minimal, essential session cookies and an anonymous real-time visitor heartbeat tracker to ensure platform stability, secure bookings, and prevent malicious bots. You may disable cookies in your browser settings at any time.

9. Contacting Our Data Protection Team

If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out directly: